Our Services

Aftersales: 

At LIXIL we are passionate about keeping our customers happy even after they have purchased one of our products. We believe  that our products will last a life time if they are installed properly and have an extensive aftersales service team nationally. Each of the team members are qualified plumbers in their own right and between them have many years experience working across all our products and brands. This award winning team are passionate about delivering great service to our clients.

We are also really easy to get hold of with a customer service line 0861 212121. This call centre is manned by seasoned professionals who can help you out with all your after sales needs.

Service Team:

Meet the Lixil Africa Team! A team of passionate Lixil, Cobra and GROHE specialists ready to assist in their various areas.

Training:

We have a long heritage in plumbing and are proud to house an internal training team. Our team of seasoned professionals have been in the business for many years and are passionate about teach their craft to others. They work closely with various industry bodies, customers and clients to ensure that the industry understands how to install our brands and products.

We have a digital training series that can be viewed at any time.

 

Warranty :

Read our full warranty letter

  • ACRYLICS
    • Baths - 10 Years
    • Shower Trays - 10 Years
  • CERAMICS
    • Basins - 10 Years
    • Sinks - 10 Years
    • Urinals - 10 Years
    • Bidets  -10 Years
    • Toilets - 10 Years
    • Toilet Seats - 6 months
  • SHOWERS
    • Shower Heads - 5 Years
    • Shower Rails - 5 Years
    • Wall Outlets - 5 Years
    • Shower Arms - 5 Years
    • Shower Accessories - 5 Years
    • Trigger Sprays - 5 Years
  • ACCESSORIES
    • Bathroom Accessories - 5 Years
    • Kitchen Accessories - 5 Years
    • Bath spouts - 20 Years
  • TAPS AND MIXERS
    • Single Levers - 20 Years
    • Single Lever Economy (Zambezi, Nile, Amazon and Seine ranges) - 10 Years
    • Medical - 20 Years
    • Public - 20 Years
    • Rough Brass - 20 Years
    • Screw Down - 20 Years
    • Thermostatic - 20 Years
    • Multi Way Diverter - 20 Years
    • Electronic - 2 Years
    • Colour finish excluding chrome - 2 years
  • SINKS
    • Sinks Stainless Steel - 25 Years
  • CONCEALED CISTERNS
    • GROHE - 10 Years
    • Cobra - 5 Years
  • SPARES
    • Ceramic disc cartridges excluding cartridges used in the economy single lever mixer ranges - 15 Years
    • Ceramic disc cartridges used in the economy single lever mixer ranges (Zambezi, Nile, Amazon and Seine ranges) - 2 Years
    • Cartridges used in Demand and Metering Taps - 2 Years
  • PLUMBING FITTINGS
    • MLP pipe system, (must be used with Cobra compression fittings and Cobra-Safe inserts or warranty shall be void) - 10 Years
    • Crimp MLP pipe system (must be used with Cobra crimp fittings or warranty shall be void) - 10 Years
    • Compression fittings excluding rings and capnuts - 20 Years
  • FLUSH VALVES - 2 Years
  • GEYSER VALVES - 2 Years
  • ISOLATING VALVES
    • Angle Valves - 2 Years
    • Ball Valves - 2 Years
    • Check Valves - 2 Years
    • Float Valves - 2 Years
    • Gate Valves - 2 Years
    • Strainers - 2 Years
  • ELECTRONIC RANGE COMPONENTS AND VALVES - 2 Years
  • WASTES - 20 Years
  • APEX ITEM NUMBERS
    • AP-20/25 - 1 Year
    • APT-15 - 1 Year
    • BB-40 and BB-50 - 1 Year
    • FLT-150B - 1 Year
    • PB-20 and PB-25 - 1 Year
    • RA-20 - 1 Year
    • RES-32, RES-40 and RES-50 - 1 Year
    • RESDL-32, RESDL-40 and RESDL-50 - 1 Year
    • VSBALL - 1 Year
    • 220P-15, 220P-20 and 220P-25 - 1 Year
    • BB-32 - 1 Year
    • XF25/20 - 1 Year
    • XS25/20 - 1 Year
    • LSEV-400;22CXC - 5 Years
    • LSEV-600;22CXC - 5 Years
    • TP-600;M and TP-400M - 5 Years
    • GEYSERP-400 and GEYSERP-600 - 5 Years

Note: Cartridge warranties are void should the cartridge be damaged in a situation where there is no inline strainer/filter.