Our Services

Aftersales: 

At LIXIL we are passionate about keeping our customers happy even after they have purchased one of our products. We believe  that our products will last a life time if they are installed properly and have an extensive aftersales service team nationally. Each of the team members are qualified plumbers in their own right and between them have many years experience working across all our products and brands. This award winning team are passionate about delivering great service to our clients.

We are also really easy to get hold of with a customer service line 0861 212121. This call centre is manned by seasoned professionals who can help you out with all your after sales needs.

Service Team:

Meet the Lixil Africa Team! A team of passionate Lixil, Cobra and GROHE specialists ready to assist in their various areas.

Training:

We have a long heritage in plumbing and are proud to house an internal training team. Our team of seasoned professionals have been in the business for many years and are passionate about teach their craft to others. They work closely with various industry bodies, customers and clients to ensure that the industry understands how to install our brands and products.

We have a digital training series that can be viewed at any time.

 

Warranty :

Read our full warranty letter

  1. 20 years on taps & mixers, wastes and compression fittings, this excludes the ***economy single lever mixer ranges
  2. 10 years in respect of the ***economy single lever mixers
  3. 2 years in respect of the black coating of any product. The standard 20 year warranty will apply to the functionality or any other aspect apart from the coating, and in the case of ***economy single lever mixers – 10 years
  4. 5 years in respect of shower heads, shower rails, wall outlets, shower arms and accessories
  5. 2 years electronic mixers, components and valves within the electronic range
  6. 2 years valves (isolating, geyser and toilet)
  7. 10 years Cobra-Safe multi-layer pipe system (must be used with Cobra compression fittings and Cobra-Safe inserts or warranty shall be void)
  8. 10 years on all baths and shower trays
  9. 10 years on all ceramic sanitaryware
  10. 6 months on all toilet seats supplied
  11. 2 years on all other valves not covered elsewhere in our warranty
  12. 15 years on ceramic disc mixer cartridges, this excluding cartridges used in the ***economy single lever mixer ranges
  13. 2 years in respect of ceramic disc mixer cartridges used in ***economy single lever mixer ranges
  14. 10 years in respect of GROHE concealed cisterns
  15. 5 years in respect of Cobra concealed cisterns

The ***economy single lever mixer ranges are Zambezi, Nile, Amazon and Seine

Note: Cartridge warranties are void should the cartridge be damaged in a situation where there is no inline strainer/filter.