GAUTENG |
|  | | Victor Gericke As the National Cobra Assist Manager at Lixil Africa, Victor has worked for Lixil Africa for the past 19 years and currently oversees the product support department at a nationwide level. His speciality is forced pump feeds to building sites where Lixil Africa products are fitted and holds a Diploma in Production and Product Management. He is passionate about the Cobra Brand and says that he can feel the respect and acknowledgement when industry members know that you work with such a well-known brand – and he is determined to ensure the brand reputation stays that way. Victor aspires to grow into a leading position where he can be involved in decision making regarding imported products from sister companies. |
|  | | Jimmy Mkhabele Jimmy is a Service Technician who has provided customer support and advice, and managed onsite installations and repairs for the past 29 years at Lixil Africa. With his wealth of experience, Jimmy still believes in learning something new each and every single day. He has a 5 year plan of becoming a qualified plumber and believes that dreams do come true! As technology continues to advance, Jimmy believes that every business should follow suit and that we all require technology. He believes firmly that “the future belongs to those who believe in the beauty of their dreams”. |
|  | | Ronisha River The Regional Service Supervisor, Ronisha has worked at Lixil Africa for 8 years with 4 of those years spent in her current position. During her time at Lixil Africa, Ronisha has assisted across a variety of departments such as the sales and service department where she was responsible for dispatching invoices, accompanying technicians in identifying and assessing products and parts and providing support to the call centre teams. Ronisha is responsible for ensuring all customer relations are handled timeously and appropriately and concerns are resolved satisfactorily. She has also been assisting at the Factory Shop with walk-in customers and orders. Ronisha aspires to grow into the role of Aftercare Service Manager where she can help to grow the knowledge and expertise of the aftersales customer service. She is proud to be part of a company that stays abreast of the ever-changing trends and technology changes globally. |
|  | | Genevieve Hardien Genevieve has been with Lixil Africa for 9 years and the past 3 years she has worked as a Service Call Centre Agent bringing her wealth of experience in customer relations and problem solving skills to her profession. Her daily duties involve capturing service orders, liaising with customers telephonically and handling the quality control of service requests flow and processes. Genevieve aspires to obtain a qualification in project management and advance into a lead project management role with the sales, product and marketing expertise she has acquired during her time at Lixil Africa. She is a firm believer in good energy, and that living with grace can only bring positive vibes in all spheres of life. |
WESTERN CAPE |
|  | | Denver Plaatjies As the Western Cape Cobra Assist Leader, Denver has spent the past 12 years working for Lixil Africa. He is a qualified plumber and has 20 years’ experience in the industry. In his current role, Denver is responsible for stock control and inventory management, attending site visits where plumbers may be experiencing difficulties and ensuring that all service calls are attended to with 24 hours. He is passionate about guiding plumbers and merchants with regards to any technical concerns and aspires to grow into the specs department as a Specs Rep or National Service Manager. |
|  | | Qasiem Salie Qasiem is a qualified plumber and has been working at Lixil Africa since October 2019 as a Service Technician handling on site repairs. He has over 15 years’ experience in the industry working in construction plumbing and he is passionate about educating other plumbers on the products that they use in their daily business activities. He finds professional satisfaction through satisfied customers and contributing towards the success of Lixil Africa. He aspires to grow into the role of either a Technical Representative or a Specifications Representative as he grows with the company. A project he will never forget is work they completed at the Sky Hotel, a project where he learnt the fundamentals of teamwork. “As an ambassador for Lixil Africa, he customer always comes first” is a motto Qasiem firmly believes in. |