Warranty

LIXIL Africa warrants that their products will be clear of material and manufacturing defects. Appraisal of the above will be done against ruling manufacturing  specifications and standards at the date of manufacture. Defective product will be repaired or exchanged at LIXIL Africa's sole discretion. LIXIL Africa shall not be liable for indirect or consequential loss or damage.

 

THE WARRANTY WILL BE VOIDED UNDER THE FOLLOWING CONDITIONS: 

  1. Products used with water pH falling outside of the guidelines   set by the Department Of Water Affairs and Forestry or   similar body. 
  2. Products not installed by a registered or accredited installer.  
  3. Products used with, or included in installations where water   temperatures are outside of the temperature range stipulated   for that product, or as laid down in the Standards for water   supply and drainage (SANS 10252) or an equivalent   international standard. 
  4. Products not installed according to manufacturer’s installation   instructions or according to valid Water Regulations and   general good plumbing practice; 
  5. Products which have failed as a result of dirt or debris in pipe-work which has not been flushed prior to the use of terminal fittings. 
  6. Where a defect is attributable to the incorrect use or incorrect  handling of the product;
  7. Where routine maintenance has been neglected. 
  8. If spare parts other than the original spare parts are used during repairs or maintenance of the product; 
  9. If damage was caused by transport by a third   party transporter. 
  10. If the surface of the product has been scratched; 
  11. Products used or intended for display purposes. 
  12. If consumables (e.g. filters, filter cartridges, aerators or batteries) or material subject to wear and tear (such as seals   or hoses) are affected; 
  13. If product damage is as a result of chemicals and cleaning   agents, lime-scale build-up, aggressive environmental  influences, or disruptions resulting in damage which are  caused by freezing or lime-scale build-up. 
  14. If  the defect is caused by specific environmental circumstances (e.g. excess or negative pressure in the line, excess voltage or under voltage on the line); 
  15. If the defect is attributable to wilful or negligent damage to the   product by the user or a third party.

LIXIL Africa reserves the right to review any specific case in order to assess the validity of this warranty. LIXIL Africa may charge a discretionary service fee of R350-00 when called out to inspect products which are not LIXIL products or where there is an illegitimate claim.

THE WARRANTY IS VALID FOR: 

  • 10 years Taps & Mixers, Wastes, Capillary- and Compression fittings    
  • 3 years Showerheads 
  • 2 years Electronic Mixers components and Valves 
  • 2 years Valves (Geyser and Toilet) 
  • 10 years Cobra-Safe multi-layer pipe system (must be used with Cobra compression fittings and Cobra-Safe inserts or warranty shall be void) 
  • 10 years on all baths 
  • 20 years on baths with Amanzonite coating 
  • 10 years on all sanitary ware 
  • 6 months on all toilet seats supplied by Vaal Sanitaryware 

MISCELLANEOUS:

This warranty shall apply in the above-mentioned scope and subject to the above-mentioned prerequisites. Proof of purchase will be required.

This LIXIL Africa warranty is carried by LIXIL Africa. Please contact our Service Department on 0861 212121 for warranty enquiries or further warranty information.